Privacy Policy

How we collect, use, and protect your personal information

Last Updated: 07/11/2025

LA Coatings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form
  • Request a quote for our services
  • Contact us via phone or email
  • Subscribe to our communications

This information may include:

  • Name and contact information (email, phone number, address)
  • Project details and service requirements
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser type
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

How We Use Your Information

We use the information we collect to:

  • Provide and improve our epoxy flooring and waterproofing services
  • Respond to your inquiries and provide customer support
  • Prepare quotes and project proposals
  • Communicate with you about our services
  • Improve our website and user experience
  • Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

  • With your explicit consent
  • To trusted service providers who assist us in operating our business
  • When required by law or to protect our rights
  • In connection with a business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights

Under Australian Privacy Law, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request data portability

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Information

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

LA Coatings

Phone: 0422 784 836

Email: info@lacoatings.com.au

Service Areas: Bellingen, Grafton, Kempsey, and Coffs Harbour region

This Privacy Policy is governed by Australian law and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.